Returns, Refunds & Exchanges Policy

Last updated: June 2026

Thank you for shopping with HBAS.Shop.

We strive to provide high-quality products and exceptional customer service. Please read this policy carefully before making a purchase.

Returns

All sales are final.

Due to the nature of our products and our status as a small business, we do not accept returns or exchanges for products purchased through HBAS.Shop.

Once an order has been placed, processed, shipped, or delivered, it cannot be canceled, returned, or exchanged except as required by applicable law.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

To be eligible for review, you must contact us within three (3) calendar days of delivery at info@hbascustoms.com and provide:

• Your order number

• A description of the issue

• Photos of the product

• Photos of the packaging and shipping label, if applicable

We reserve the right to investigate all claims and determine, in our sole discretion, whether a replacement, store credit, partial refund, or other resolution is appropriate.

Claims submitted after the three (3) day reporting period may be denied.

Exceptions / Non-Returnable Items

The following items are non-returnable and non-refundable:

• Automotive detailing products

• Chemicals and liquids

• Ceramic coating products

• Paint protection film products

• Window tint products

• Tools and installation supplies

• Decals and graphics

• Apparel and merchandise

• Clearance or sale items

• Gift cards

• Custom products

• Special-order items

Please contact us if you have questions about a specific item before purchasing.

Custom Orders & Special-Order Items

Custom orders, made-to-order products, personalized products, special-order products, and products ordered specifically at a customer's request are final sale.

Once a custom or special-order item has been purchased, production has begun, or the order has been submitted to a supplier, the order cannot be canceled, modified, returned, exchanged, or refunded.

Deposits and payments made toward custom or special-order items are non-refundable unless otherwise required by applicable law.

Product Suitability and Installation

Customers are solely responsible for verifying product compatibility, specifications, sizing, fitment, installation requirements, and intended use before purchasing.

HBAS.Shop is not responsible for:

• Improper installation

• Improper application

• Product misuse or abuse

• Failure to follow manufacturer instructions

• Customer installation errors

• Incompatible vehicle applications

• Normal wear and tear

• Results that differ from customer expectations

• Damage caused by improper use or installation

Order Accuracy

Customers are responsible for reviewing all order information before completing checkout, including:

• Product selection

• Quantity

• Shipping address

• Billing information

• Vehicle compatibility, where applicable

Orders placed with incorrect information may not be eligible for modification, cancellation, replacement, or refund.

Shipping

HBAS.Shop is not responsible for delays caused by shipping carriers, weather events, customs processing, labor disruptions, acts of God, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

If a package is marked as delivered by the carrier, any lost, stolen, or missing package claims must be submitted directly to the shipping carrier. We will reasonably assist customers when possible but cannot guarantee carrier reimbursement.

Refunds

Because all sales are final, refunds are generally not issued.

If we determine that a product arrived damaged, defective, or materially different from what was ordered, we may, at our sole discretion:

• Provide a replacement product

• Issue store credit

• Issue a partial refund

• Issue a full refund

Any approved refund will be processed to the original payment method.

Chargebacks and Payment Disputes

We encourage customers to contact us directly regarding any concerns before initiating a chargeback or payment dispute with their bank, credit card company, or payment provider.

By placing an order with HBAS.Shop, you agree to provide us with a reasonable opportunity to resolve any issue before filing a chargeback.

Limitation of Liability

To the fullest extent permitted by law, HBAS.Shop shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from the purchase, use, inability to use, installation, or performance of any product sold through this website.

Our total liability for any claim related to a product purchase shall not exceed the amount paid for the product that is the subject of the claim.

Contact Us

If you have any questions regarding this policy, you may contact us at:

HOT BODY AUTO SPA
Email: info@hbascustoms.com

By purchasing from HBAS.Shop, you acknowledge that you have read, understood, and agreed to this Returns, Refunds & Exchanges Policy.